BLACK FLEET LONDON
Our technology supports the people planning and delivering your chauffeur journey. Black Fleet Dev LTD develops and maintains the Black Fleet software platform. Black Fleet London LTD is its first City Partner and live operating deployment, bringing the platform into everyday chauffeur and passenger transport operations.
Two roles, connected
The technology company
Responsible for software engineering, platform development and maintenance. The platform brings together booking workflows, dispatch coordination and operational information to support the teams managing each journey.
The first City Partner
Responsible for the local transport service: coordinating chauffeurs and vehicles, looking after passengers and managing journeys in London. Operational experience and feedback help inform the continuing improvement of the platform.
What this means for your journey
Your journey details give the operations team the information needed to coordinate the pickup, vehicle and passenger requirements.
Software supports dispatch and communication. The Black Fleet London team remains responsible for delivering your chauffeur service and assisting with your booking.
A clear journey brief
Useful technology starts with accurate information. When you request a chauffeur journey, give the team a clear picture of where you need to be and what you are travelling with. Check these details in your confirmation and tell us if your plans change.
Provide the complete collection and destination addresses, the journey date and your preferred pickup time. Include hotel entrances, business receptions and planned stops where relevant. For an airport arrival, use the date your flight lands in London and the operating arrival flight number.
Include every adult and child, checked suitcase, cabin bag and larger item. Discuss child seats and mobility equipment before confirmation. Our vehicle capacity guide helps you prepare these details; the final choice depends on the luggage dimensions and vehicle configuration.
Use an email address you can check and a telephone number with its country code. If someone else is travelling, explain who the passenger is and how the team should contact them. Keep your booking reference available when asking about an existing journey.
Human support
A changed flight, a new hotel or extra luggage may affect the arrangements already made. Contact Black Fleet London with your booking reference and the revised details so the team can review the request. A request for a change is not the same as confirmation that it can be accommodated.
Our technology supports coordination; it does not remove the need to allow for traffic, airport formalities or airline deadlines. Read our flight monitoring guidance when planning an airport arrival.
For questions about a chauffeur booking, use the passenger enquiry form. For information about how personal data is handled, see our Privacy Policy.
Black Fleet London
Arrange your chauffeur service with Black Fleet London. For the company behind the platform, explore Black Fleet Dev’s transport technology.