Black Fleet London
These Terms & Conditions govern the provision of private hire services by Black Fleet London Ltd (“we”, “us”, “our”). By making a booking or using our services, you agree to be bound by these Terms & Conditions.
Operator Name: Black Fleet London Ltd
Registered Trading Name: B.F.L.
Private Hire Operator Licence Number: 01040201
Licensing Authority: Transport for London (TfL)
Address:
77 Hill House, Defence Close
SE28 0NQ
London
United Kingdom
Email: admin@blackfleetlondon.co.uk
Telephone: +44 20 3576 7046
Black Fleet London is a licensed Private Hire Operator regulated by Transport for London.
3.1 All bookings must be made in advance through our approved channels: website, landline or email.
3.2 A booking is only confirmed once accepted by the Operator.
3.3 We reserve the right to refuse or cancel bookings for safety, compliance or operational reasons.
4.1 All fares are agreed at the time of booking unless otherwise stated.
4.2 Additional charges may apply for waiting time, route deviations, tolls, parking or cleaning.
4.3 Payment must be made using the accepted methods communicated at booking.
5.1 Cancellation terms will be provided at the time of booking.
5.2 Late cancellations or no-shows may incur charges.
5.3 Amendments are subject to availability and may affect pricing.
6.1 Passengers must behave responsibly and follow the driver’s instructions.
6.2 Smoking, vaping, illegal substances and unsafe behaviour are strictly prohibited.
6.3 We may terminate a journey if safety is compromised.
7.1 Luggage must be suitable for the vehicle booked.
7.2 We are not responsible for lost or damaged personal items, but we will assist where possible.
8.1 We are not liable for delays caused by traffic, weather, accidents or other external factors.
8.2 Journey times are estimates only.
9.1 Complaints must be submitted in writing to TfL@blackfleetlondon.co.uk.
9.2 Complaints are handled in accordance with our Complaints Procedure.
9.3 Unresolved complaints may be escalated to Transport for London.
10.1 Personal data is processed in accordance with our Privacy Policy.
10.2 Data is used solely for operational, legal and customer service purposes.
11.1 We maintain appropriate insurance in accordance with TfL requirements.
11.2 Nothing in these terms excludes liability where prohibited by law.
12.1 These Terms are governed by the laws of England and Wales.
12.2 Any disputes fall under the jurisdiction of English courts.
Black Fleet London Ltd operates under Transport for London Private Hire Operator Licence number 01040201.