Black Fleet London

Privacy Policy

Your data handled with discretion, transparency and care.

Privacy Policy

Black Fleet London Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and lawful manner. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

1. Who We Are

Operator Name: Black Fleet London Ltd or B.F.L.

Business Address:
77 Hill House, Defence Close
SE28 0NQ
London
United Kingdom

Email: admin@blackfleetlondon.co.uk
Telephone: +44 20 3576 7046

Black Fleet London Ltd is a licensed Private Hire Operator regulated by Transport for London (TfL).

2. Information We Collect

Full name
Contact details (email address, telephone number)
Journey details (pickup location, destination, date and time of travel)
Booking references and communication records
Complaint details (if applicable)
Any information you voluntarily provide via email, telephone, or website

We do not collect unnecessary personal data.

3. How We Use Your Information

To manage and fulfil private hire bookings
To communicate regarding bookings, enquiries, or complaints
To comply with Transport for London licensing requirements
To meet legal, safety, and insurance obligations
To improve our services and customer experience

We only process your data where there is a lawful basis.

4. Legal Basis for Processing

Contractual necessity – to provide requested services
Legal obligation – compliance with TfL regulations
Legitimate interests – operational improvement
Consent – where explicitly provided

5. Data Sharing

We do not sell or rent your personal data.

Licensed drivers operating under our authority
Regulatory bodies such as Transport for London
Insurance providers or legal authorities where required

All third parties are required to comply with data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined and comply with legal obligations. When data is no longer required, it is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

8. Your Rights

Access your personal data
Request correction of inaccurate data
Request deletion (where applicable)
Object to or restrict processing
Request data portability

To exercise your rights, contact us using the details above.

9. Complaints

If you have concerns about how we handle your data, you may contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.