Black Fleet London Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and lawful manner. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

1. Who We Are

Operator Name: Black Fleet London Ltd or B.F.L.

Business Address:

Unit 16B, Ripple Road (Commercial Estate)

IG11 0RJ

Barking, Essex

United Kingdom

Email: admin@blackfleetlondon.co.uk

Telephone: +44 20 3576 7046

Black Fleet London Ltd is a licensed Private Hire Operator regulated by Transport for London (TfL).

2. Information We Collect

We may collect and process the following personal data:

 

• • Full name

• • Contact details (email address, telephone number)

• • Journey details (pickup location, destination, date and time of travel)

• • Booking references and communication records

• • Complaint details (if applicable)

• • Any information you voluntarily provide to us via email, telephone, or our website

We do not collect unnecessary personal data.

3. How We Use Your Information

We use your personal data for the following purposes:

 

• • To manage and fulfil private hire bookings

• • To communicate with you regarding bookings, enquiries, or complaints

• • To comply with Transport for London licensing and regulatory requirements

• • To meet legal, safety, and insurance obligations

• • To improve our services and customer experience

We only process your data where there is a lawful basis to do so.

4. Legal Basis for Processing

Our legal bases for processing personal data include:

 

• • Contractual necessity – to provide transport services you request

• • Legal obligation – to comply with TfL and regulatory requirements

• • Legitimate interests – for service improvement and operational management

• • Consent – where you have explicitly provided it

5. Data Sharing

We do not sell or rent your personal data.

We may share your data only where necessary with:

 

• • Licensed drivers operating under our authority

• • Regulatory bodies such as Transport for London

• • Insurance providers or legal authorities where required by law

All third parties are required to respect data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to:

 

• • Fulfil the purposes outlined in this policy

• • Comply with legal and regulatory obligations

When data is no longer required, it is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

8. Your Rights

Under data protection law, you have the right to:

 

• • Access your personal data

• • Request correction of inaccurate data

• • Request deletion of your data (where applicable)

• • Object to or restrict processing

• • Request data portability

To exercise your rights, please contact us using the details above.

9. Complaints

If you have concerns about how we handle your personal data, you may contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.