Black Fleet London Ltd is a licensed Private Hire Operator regulated by Transport for London.
The following policies and procedures are maintained to ensure compliance with the Private Hire Vehicles (London) Act 1998 and all applicable Transport for London licensing requirements.
Black Fleet London Ltd is committed to operating as a fit and proper Private Hire Operator in accordance with the Private Hire Vehicles (London) Act 1998 and all supporting regulations issued by Transport for London (TfL).
The company recognises that individuals with previous convictions may apply to work within the private hire industry. However, the safety of passengers and the public is our primary consideration at all times.
All applicants associated with Black Fleet London Ltd, including drivers and staff, are assessed in line with TfL’s licensing requirements and policies relating to criminal convictions.
Where disclosure of previous convictions is required, these are considered on an individual basis, taking into account:
The nature and seriousness of the offence
The length of time since the offence occurred
Any pattern of offending
Evidence of rehabilitation
Compliance with TfL licensing standards
Black Fleet London Ltd will not engage or retain any individual whose convictions would make them unsuitable under TfL’s Private Hire licensing rules.
Records relating to disclosures and assessments are handled confidentially and retained securely. Relevant information is made available to Transport for London upon request.
This policy is reviewed periodically to ensure continued compliance with Transport for London requirements.
Black Fleet London Ltd operates strictly in accordance with Transport for London regulations, under which all private hire journeys must be pre-booked through a licensed Private Hire Operator.
For every booking accepted, Black Fleet London Ltd provides a booking confirmation to the customer prior to the commencement of the journey.
Booking confirmations are issued via electronic means, such as email or SMS, and include the following information where applicable:
Pickup location
Destination
Date and time of the journey
Fare or method of fare calculation
Operator contact details
Vehicle and/or driver details (when allocated)
No journey is dispatched without a confirmed booking having been recorded by the operator.
All bookings are recorded in a physical Booking Confirmation Register maintained at the operator’s licensed premises and linked to the Staff & Driver Register.Booking records and confirmations are retained securely and are available for inspection by Transport for London authorised officers upon request.
This process ensures transparency, customer protection, and full compliance with Private Hire regulations.
Black Fleet London Ltd maintains accurate and up-to-date records of all individuals associated with the operation of the business, in accordance with Transport for London licensing requirements.
The company keeps a staff register and driver records which include, where applicable:
Full name and role
TfL licence details
Right-to-work verification
Contact details
Start and end dates of engagement
Records are reviewed and updated regularly to ensure accuracy and compliance.
All records are stored securely and handled in accordance with data protection legislation.
Staff and driver records are made available for inspection by Transport for London authorised officers upon request.
This procedure sets out how Black Fleet London Ltd manages items lost or left in vehicles, ensuring passenger safety, data protection, and compliance with Transport for London Private Hire Operator requirements.
Passengers who believe they have left an item in a vehicle are advised to contact the operator as soon as possible via:
Telephone (preferred for urgent cases), or
Email via the Contact Us page.
Passengers will be asked to provide:
Date and time of the journey
Pick-up and drop-off locations
Description of the item
Any identifying details of the journey or driver (if known)
Drivers are required to:
Check their vehicle at the end of each shift
Report any found items to the operator without delay
Handle found items responsibly and securely
Not retain lost property for personal use under any circumstances
Failure to report lost property may result in disciplinary action.
When an item is reported or found:
The operator records the item in the Lost Property Register, including:
Date found
Description of item
Vehicle and driver details
Action taken:
The operator will attempt to contact the passenger where details are available
Items are stored securely to prevent loss, damage, or misuse
Where possible:
Items will be returned to the passenger by appointment or agreed method
Reasonable identification may be required before releasing property
Any delivery or courier costs may be payable by the passenger
If an item remains unclaimed:
It will be retained for a reasonable period
Items may be disposed of, donated, or handled in accordance with legal guidance, depending on their nature and value
Illegal, dangerous, or perishable items will be handled appropriately and may be reported to the relevant authorities.
Any personal data associated with lost property is handled in accordance with the company’s Privacy Policy and applicable data protection legislation.
This procedure supports Black Fleet London Ltd’s obligations under the Private Hire Vehicles (London) Act 1998 and Transport for London Private Hire Operator licensing requirements.
Black Fleet London Ltd is a licensed Private Hire Operator regulated by Transport for London.
The company confirms that it complies with all ongoing operator obligations, including but not limited to:
Weekly submission of driver and vehicle data to Transport for London
Maintenance of accurate booking records
Compliance with operator licence conditions
Provision of booking confirmations for all journeys
Maintenance of staff and driver records
Responsibility for regulatory compliance is clearly assigned within the business, and procedures are in place to ensure that all submissions and requirements are met within the required timeframes.
Black Fleet London Ltd cooperates fully with Transport for London and makes all relevant records available upon request.
Operator Name: Black Fleet London Ltd
Private Hire Operator Licence Number: 01040201
Licensing Authority: Transport for London
These policies are reviewed periodically and are available for inspection by Transport for London authorised officers upon request.
Reviewed on January 2026
Author C. Rata